An online payment gateway is a secure portal that enables merchants to accept online payments. It authorises and processes transactions between customers, merchants, and payment providers such as banks and e-wallets.

Integration is typically straightforward and involves installing our ready-made plugins, or integrating our payments API to your website. We offer detailed documentation and support to guide you through the process. Our list of plugins and API documentation can be found here: https://www.commercepay.asia/developer

CommercePay supports a wide range of payment methods, including FPX/DuitNow online banking, local and international credit and debit cards, e-wallets and recurring payments. Our goal is to offer convenience to your customers.

Yes, CommercePay (Commerce DotAsia Payments Sdn Bhd) is licensed by Bank Negara Malaysia to provide merchant acquiring services for online payments.

Yes, we prioritise security at CommercePay. Our platform complies with industry standards, and we use encryption technologies to protect sensitive information. Regular security updates are implemented to ensure a secure environment.

Transaction processing times vary, but most transactions are completed within seconds. Factors like payment method and bank processing times can affect the overall duration.

CommercePay does not charge any setup or annual maintenance fees. We only charge on a per transaction basis. Our pricing model is generally competitive and includes options for both fixed fee or percentage fee.

No, our payment gateway interface has been designed to ensure compliance with regulatory requirements and guidelines set forth by Bank Negara Malaysia. Therefore, we do not offer customisation options for our payment gateway interface.

You will be provided with an account to access CommercePay's merchant backoffice. You will be able to view transactions and download reports via our backoffice.

Absolutely. We employ industry-standard security measures, including encryption and secure protocols, to ensure the safety of your financial information.

We accept various payment methods, including FPX/DuitNow online banking, local and international credit and debit cards and e-wallets. The available options will be displayed during the checkout process.

You will receive an email confirmation with transaction details.

Refund policies vary depending on the merchant. Please contact the merchant directly for refund requests. If you encounter issues, you can reach out to our customer support for assistance.

Double check your payment details and ensure there are sufficient funds. If issues persist, contact your bank, card issuer or e-wallet. If the problem persists, please reach out to our customer support for assistance at capsupport@commerce.asia